Return and Refund Policy

We want you to be happy with what you buy from YOUselect. You can return most items within 7 days of receiving them.

What can be returned

  • The return request is made within 7 days of delivery.
  • The item is unused and in its original packaging, with all tags and accessories.
  • You have your order number or proof of purchase.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or different from what you ordered, tell us within 7 days of delivery and send photos. We will replace it or refund you, and we cover the cost of returning it.

Items we cannot take back

  • Items that have been used, damaged by misuse, or returned without their packaging.
  • Items made or sourced specially for you on request, unless they are faulty or not as described.

How to return an item

  1. Message us on WhatsApp within 7 days of delivery with your order number and the reason.
  2. We confirm your return and tell you where to send the item.
  3. Send the item back in its original packaging.
  4. We check the item, then refund or replace it.

WhatsApp Accra: 050 415 2907
WhatsApp Kumasi: 054 153 6787

Refunds

Approved refunds are paid back using the same method you paid with (mobile money or bank transfer) within 7 working days after we receive and check the returned item.

Return costs

If you change your mind, you pay the cost of sending the item back. If the item is faulty, damaged or wrong, we pay.

Pre-orders

You can cancel a pre-order for a full refund before we ship it. Once the item has been delivered, the same 7-day return rules apply.

Exchanges

To exchange an item for a different size or colour, contact us within 7 days of delivery. Exchanges depend on stock.